Refund Policy

Refund Policy — Feather and Flame

We pour care and intention into every service we offer. As a small, independent practice, we appreciate your understanding of the policies that help us continue offering heart-led support.

Refund Eligibility

• Completed sessions are non-refundable unless specified in writing by your Feather and Flame practitioner at the time of booking. This includes both Tarot readings and Reiki sessions as time, energy and preparation are invested in every service.

• Refunds will be offered in full if you cancel more than 24 hours in advance of your session.

• Partial refunds (75%) may be available for cancellations made with less than 24 hours’ notice.

• No refunds are issued for missed appointments or no-shows.

• If we feel the service you have booked is not suitable for your needs we reserve the right to refuse service, in this instance you will receive a full refund.

Credit Toward Future Sessions

• In some cases, especially with compassionate circumstances, your cancelled session fee may be applied as credit toward a future booking. Please reach out to discuss.

Gift Vouchers

• Gift vouchers are non-refundable but may be transferred to another person with written notice.

Questions or Concerns

If you feel dissatisfied or unsure about a service, please contact us within 48 hours of your session. We are committed to open, respectful dialogue and will always seek to resolve concerns in alignment with our values.

Thank you for choosing Feather and Flame.

We are honoured to walk beside you in your healing and transformation.