Terms and Conditions

Terms & Conditions — Feather and Flame

By booking a session, package, or service with Feather and Flame, you agree to the following Terms & Conditions. These are in place to ensure clarity, respect and a positive experience for all clients.

Services Offered

Feather and Flame provides holistic support through:

• Tarot readings

• Reiki (distance energy healing)

These services are provided online or in person.

Eligibility

• You must be 18 years or older to use our services unless accompanied by a legal guardian.

• You agree to book services for personal, non-commercial use unless otherwise arranged.

• We reserve the right to decline service where appropriate, including where the service is not a suitable fit for your needs.

Disclaimer

• Our services are not a substitute for medical, legal, financial, or psychological advice or treatment.

• Reiki and Tarot are complementary and spiritual tools for reflection, empowerment and personal growth.

• By participating, you take full responsibility for your decisions and wellbeing.

Bookings & Payment

• All sessions must be booked in advance.

• Full payment is required at the time of booking confirmation, unless otherwise agreed.

• Prices are subject to change but confirmed bookings will not be affected by future price adjustments.

Cancellations & Refunds

• Cancellations made more than 24 hours in advance are eligible for a full refund.

• Cancellations made within 24 hours will receive a 75% refund.

• No-shows or missed appointments are non-refundable.

• Refunds are not available for completed sessions.

• For multi-session packages, unused sessions may be refunded within 14 days of purchase, unless the package has begun.

(See our full Refund Policy and Cancellations Policy for more details.)

Confidentiality

All sessions are confidential. Your information will never be shared without your consent, unless required by law (e.g. risk of harm to self or others). Records are stored securely in line with our Privacy Policy.

Client Responsibility

• You agree to attend your session on time.

• If you are attending an online session you are responsible for ensuring it is in a private and distraction-free setting.

• You agree to engage respectfully and honestly in the process.

• You accept full responsibility for any decisions or actions taken following your session.

Intellectual Property

All written materials, content and imagery shared by Feather and Flame remain the intellectual property of the business and may not be copied, shared or redistributed without written permission.

Technology & Access

• Online sessions are delivered via secure video platforms (e.g. Discord or Zoom). You are responsible for ensuring you have a reliable internet connection.

• If technical issues prevent a session from going ahead, we will reschedule at no cost to you.

Right to Refuse Service

We reserve the right to refuse or terminate services at our discretion, especially if behaviour is abusive, discriminatory or in violation of these terms.

Thank You

By booking with Feather and Flame, you acknowledge and agree to these terms. We are committed to holding a safe, empowering and compassionate space for your growth and healing.