Cancellation Policy

Cancellations & Rescheduling Policy — Feather and Flame

We understand that life can be unpredictable and we aim to hold space for flexibility while honouring the time and energy that goes into preparing each session.

Cancellations & Rescheduling

• You may cancel or reschedule your session up to 24 hours in advance with no charge.

• Cancellations made less than 24 hours before your appointment will be charged at 25% of the session fee.

• No-shows or missed appointments without notice will be charged in full.

Late Arrivals

• If you arrive late to your session, we will do our best to honour your full appointment time, but this may not always be possible due to scheduling.

• If it is not possible to honour the full appointment time where sessions start late due to client delay they will still be charged at the full rate.

Rebooking & Emergencies

• We understand that unexpected events happen. If you experience a genuine emergency, please get in touch, we will do our best to accommodate you compassionately.

• You are always welcome to rebook at a time that works better for you.

Refunds

• Unless specified in writing by your Feather and Flame practitioner at the time of booking refunds are not offered for completed sessions.

• Sessions cancelled in line with the 24-hour policy may be refunded or credited toward a future booking.

Time Zone Awareness

• Please ensure your appointment time is correctly adjusted to your local time zone if you are booking from outside the UK.

Thank you for respecting the energy, time and care that goes into each session.

Your journey matters and we’re here to support it with integrity and presence.