Privacy Policy

Privacy Policy

Thank you for visiting Feather and Flame (“we”, “us”, or “our”). We are committed to protecting your personal data and respecting your privacy in accordance with UK data protection laws, including the UK General Data Protection Regulation (UK GDPR).

This privacy policy explains how we collect, use and protect your personal information when you visit our website or use our Tarot or Reiki services.

1. Who We Are

Feather and Flame is a small, independent Hollistic Wellbeing business based in the United Kingdom. You can contact us at:

Email: enquiries@featherandflame.org

2. What Personal Data We Collect

We may collect the following types of personal information:

• Contact details: name, email address, phone number.

• Booking information: appointment details and session notes (if applicable).

• Payment information: we do not store card details; payments are processed securely through your payment provider e.g. PayPal.

• Website usage data: IP address, browser type, pages visited, via cookies or analytics tools.

3. How We Collect Your Data

We collect personal data when:

• You contact us via our website, email, or phone.

• You book a Reiki session.

• You fill out a client intake or consent form.

• You browse our website (through cookies or analytics tools).

4. Why We Use Your Data

We use your data to:

• Schedule and manage Reiki sessions.

• Communicate with you about appointments or services.

• Maintain accurate client records.

• Improve our website and services.

• Comply with legal or regulatory obligations.

5. Sharing Your Data

We do not sell or share your data with third parties, except:

• Where required by law.

• With trusted third parties who help us operate our business (e.g. website hosting), under strict confidentiality agreements.

6. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you.

• Request correction of inaccurate or incomplete data.

• Request deletion of your data (where applicable).

• Object to or restrict certain types of processing.

• Withdraw consent at any time (if processing is based on consent).

To exercise your rights, please contact us at enquiries@featherandflame.org

7. How We Store Your Data

We store your personal data securely and only for as long as necessary for the purposes described above or to comply with legal obligations (e.g., tax or health records retention).

8. Cookies

Our website may use cookies to enhance your experience. You can control or disable cookies through your browser settings. 

9. Changes to This Policy

We may update this privacy policy occasionally. Changes will be posted on this page with a revised “Last Updated” date.

10. Contact Us

If you have questions about this policy or your personal data, please contact:

Email: enquiries@featherandflame.org

Last Updated: 18/10/2025